Refund Policy

1Summary

• Subscriptions: you can get a full refund of a subscription payment as long as none of the AI usage included with it has been used.
• Top-up credit: not refundable.

This policy covers Classark Exam Builder only. Classark course platform plans have their own refund policy.

2Subscription Payments

Each subscription payment, monthly or yearly, first or renewal, includes a monthly AI usage allowance. A payment can be refunded in full if no AI usage has been charged to the allowance during the billing period it paid for.

• What counts as use: any AI request charged to the included allowance during that billing period. Results returned free from our shared cache, and spending of top-up credit, do not count.
• Yearly plans: the billing period is the whole year, so use in any month of it counts.
• Once any of the allowance has been used, that payment is not refundable, in full or in part.

A refunded subscription ends straight away. Using Exam Builder without its AI features (building exams by hand, the question bank, booklets and PDFs) does not affect whether a payment can be refunded.

3Top-up Credit

Top-up credit is not refundable, whether or not you have used it. It does not expire, and stays usable if your subscription ends.

If a top-up payment is reversed, for example through a card dispute, the credit it bought is removed from your balance.

4Cancelling

Cancelling stops your subscription renewing. You keep access until the end of the period you have paid for. Cancelling does not by itself refund the current period: to ask for a refund, follow the steps below.

5How to Ask for a Refund

Email support@classark.com from the email address of your Classark account, and tell us which payment you would like refunded. We check whether any of its AI allowance has been used and reply within 2 business days.

Approved refunds are paid by Paddle, our reseller and Merchant of Record, to the payment method you used. How long the money takes to reach you depends on your bank or card provider.

6Your Legal Rights

This policy does not affect any rights you have under the consumer law where you live. Where that law gives you a right to a refund that this policy does not, we will honour it. See also the Exam Builder Terms of Service.