Privacy Policy
1Introduction
CLASSARK ("we", "our", or "us") operates an online learning management platform at classark.com. This Privacy Policy explains what personal data we collect, why we collect it, and how we use and protect it.
By creating an account or using the CLASSARK platform, you agree to the practices described in this policy. If you do not agree, please do not use the platform.
2Information We Collect
Account Information
When an account is created (either by you or by an administrator on your behalf), we collect your email address, display name, and any profile information you provide.
Usage and Activity Data
We collect information about how you use the platform, including:
- Courses you are enrolled in or teach
- Lessons viewed and progress records
- Quiz attempts and scores
- Assignment submissions and feedback
- Alerts and notifications you receive
Content You Submit
This includes quiz answers, written assignment submissions, files you upload, and any other content you create within the platform.
Technical Data
We automatically collect your IP address, browser type, operating system, device identifiers, and log data when you access CLASSARK.
3How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Deliver course content and track learning progress
- Send transactional emails (account creation, password resets, enrollment confirmations, assignment notifications)
- Send announcement emails and occasional product updates, which you can unsubscribe from at any time (see "Emails We Send" below)
- Allow teachers and administrators to manage enrollments and review submissions
- Generate alerts about course activity and administrative events
- Administer subscriptions and billing
- Diagnose technical issues and improve the platform
- Comply with legal obligations
4Emails We Send
We send three kinds of email to the address on your account:
Account Emails
Messages needed to run your account, such as sign-in links, password resets, and account creation notices. These are part of the service, so you cannot unsubscribe from them while you have an account.
Announcement Emails
Email copies of announcements that your teachers or CLASSARK administrators send to courses you belong to.
Product Updates and News
Occasional messages from CLASSARK about new features, important changes to the service, and related news. We do not send advertising on behalf of third parties.
Unsubscribing
You can stop announcement emails, product updates, or both at any time, without logging in:
- Click the Unsubscribe link at the bottom of any of these emails
- Use the unsubscribe button your email app shows next to our messages (for example in Gmail)
- When signed in, open the profile menu and choose Email Preferences
Your choice takes effect immediately, and you can resubscribe the same way. To remember your choice we keep your email address and your preferences. We also record when our email provider stops delivering to an address because messages bounced or were reported as spam. We do not track whether you open announcement or product update emails.
These emails are sent from [email protected], which does not accept replies. For help, contact [email protected].
5How We Share Your Information
We share your data only in the following circumstances:
Within Your Course
Teachers, co-teachers, and assistants enrolled in a course can see your name, enrollment status, and submitted work for that course. Other students cannot see your submissions.
Service Providers
We use trusted third-party services to operate the platform. Each provider processes only the data necessary for their service and is bound by their own privacy commitments.
| Service | Purpose | Data Shared |
|---|---|---|
| Google Firebase | Authentication, database, file storage, cloud functions | Account data, content, activity logs |
| Cloudflare R2 | Video hosting and delivery | Video files, playback events |
| Zoom | In-browser video conferencing for live class sessions (Zoom Meeting SDK — no app download required) | Name, email address, meeting participation data |
| Postmark | Email delivery (account emails, announcement emails, and product updates) | Email address, email content, delivery and unsubscribe status |
| Paddle | Payment processing and subscription management (Merchant of Record) | Name, email address, billing information, transaction records |
Legal Requirements
We may disclose your data if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of CLASSARK, our users, or others.
6Support Access to Your Account
To help diagnose problems, respond to support requests, and keep the platform running smoothly, authorised CLASSARK support staff may access your account and course data, including content you have submitted, on your behalf.
Support access is limited to what is reasonably necessary to investigate or resolve the matter at hand, is logged, and is only carried out by trained personnel who are bound by confidentiality obligations. We do not access your account for any purpose other than providing support, maintaining platform security, or complying with legal obligations.
7Data Storage and Security
Your data is stored on Google Firebase infrastructure hosted in the European Union (europe-west1 region). We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, or destruction, including:
- Role-based access controls enforced at the database level
- Encrypted connections (HTTPS/TLS) for all data in transit
- Firestore Security Rules restricting data access by user role
- Firebase Authentication for secure login management
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
8Data Retention
We retain your account data and activity records for as long as your account is active or as needed to provide the service. If a subscription lapses, account data is retained for a reasonable period to allow reactivation before deletion.
Upon a verified deletion request, we will remove your personal data within 30 days, except where retention is required by applicable law.
9Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your personal data (subject to legal obligations)
- Restriction — request that we limit how we process your data in certain circumstances
- Portability — request your data in a machine-readable format
- Objection — object to processing based on legitimate interests
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10Children's Privacy
CLASSARK is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13 without verifiable parental consent. If you believe a child under 13 has provided us with personal data, please contact us and we will delete it promptly.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by sending an email to your registered address or by posting a notice on the platform at least 14 days before the changes take effect.
Continued use of the platform after the effective date constitutes your acceptance of the updated policy.
Questions about this policy?
Email us at [email protected] and we will get back to you within 2 business days.